Cancelling Your Order

If you placed your order as a consumer, you have the right to cancel it without giving a reason within 14 days of receiving the product (Chapter 6 of the Finnish Consumer Protection Act). If the last day falls on a weekend or public holiday, the period extends to the next working day.

Use the form below to cancel. Complete and submit the form, and you will receive an automatic email acknowledgement as proof of cancellation.

If you have already received the product, see the return instructions in our return policy. Returns are free provided you contact us before sending the product back.

Exceptions

The right of withdrawal does not apply to made-to-order products, such as beds, personalised products, or hygiene products whose seal has been opened after delivery. You can check the return conditions for your product in the list below.

1. Pillows – You can exchange or return an unopened pillow from the Hotel Luxus range or Quilts of Denmark in a saleable condition within 14 days of receiving it. If the product has a seal, it must be intact, unopened and in its original position. Pillows from Hoie, Brinkhaus, Butterfly Silk of Copenhagen and Fossflakes, and ergonomic pillows, cannot be returned or exchanged after receipt.
2. Duvets – You can exchange or return an unopened duvet from the Hotel Luxus range or Quilts of Denmark in a saleable condition within 14 days of receiving it. If the product has a seal, it must be intact, unopened and in its original position. Duvets from Hoie and Butterfly Silk of Copenhagen cannot be returned or exchanged after receipt.
3. Bed linen – You can exchange or return all bed linen within 14 days of receipt if the product's hygiene seal is intact. 
4. Mattress and pillow protectors – You can exchange or return all protectors within 14 days of receipt if the product's hygiene seal is intact. 
5. Beds – Orders may be cancelled within 14 days of being placed. Beds are always individually made to the customer's order. Beds cannot be exchanged or returned. 
6. Mattresses – Orders may be cancelled within 14 days of being placed. If the mattress does not have upholstery fabric, an unopened mattress in its intact original packaging may be returned within 14 days of receipt. Mattresses upholstered according to the customer's choices cannot be exchanged or returned.
7. Headboards and ottomans – Orders may be cancelled within 14 days of being placed. Headboards and ottomans are always individually made to the customer's order. They cannot be exchanged or returned.
8. Bathrobes, pyjamas and accessories – You can exchange or return all bathrobes, pyjamas and accessories within 14 days of receiving the order if the products are unused and in their original packaging, with all tags and parts in their original positions.
9. Incontinence products – You can exchange or return incontinence products within 14 days if the product's hygiene seal is intact and in its original position.
10. Towels – You can exchange or return unused towels within 14 days of receiving them.
11. Chairs and tables – You can exchange or return chairs and tables within 14 days if they are in their original, intact and unopened packaging.
12. Sofas, sofa beds and armchairs – Orders may be cancelled within 14 days of being placed. Sofas and armchairs are always individually made to each customer's order and therefore cannot be exchanged or returned.
13. Blankets – You can exchange or return unused blankets within 14 days of receiving them.
14. Napkins, table textiles and bottle coolers – You can exchange or return all napkins and table textiles within 14 days of receiving the order if the products are unused and in their original packaging, with all tags and parts in their original positions.
    
15. Gift cards – Gift cards cannot be exchanged or returned.

Hygiene products cannot be exchanged or returned after their packaging has been opened or their seal broken. This restriction is based on the industry's hygiene product standard and Chapter 6, Section 16 of the Finnish Consumer Protection Act, which sets out restrictions on the right of return for health and hygiene reasons.

Please note! The right of withdrawal applies to consumers. If you placed your order as a business customer, such as a hotel or restaurant, contact our customer service at info@sisustus1.fi.