Loffen Hotel Excelsior pillowcase

The Loffen Excelsior pillowcase, favoured by luxury hotels in Central Europe, combines silky-soft Egyptian cotton sateen with a classic Jacquard pattern – bring the luxurious atmosphere of a European castle hotel into your own home!

Have you ever wondered, while sleeping in a historic luxury hotel, why the pillowcase feels so exceptionally smooth and luxurious? The secret of fine hotels often lies in long-staple Egyptian cotton, a high thread count and the first-class finish of fabric made for professional use.

The Loffen Excelsior pillowcase brings the classic luxury of high-quality Central European hotels to your own bed. Made in Germany, it combines silky-soft cotton sateen, a traditional Jacquard pattern and the durability needed for demanding hotel use.

The pillowcase is made from 100% long-staple Egyptian cotton. Egyptian cotton is widely regarded as one of the world's most prestigious, high-quality raw materials for bed linen. Its long, fine fibres allow exceptionally smooth, soft and durable fabric to be made.

The high TC 310 thread count and sateen weave give the pillowcase a pleasantly smooth, almost silky surface. Breathable cotton feels cool on hot nights and comfortably warm in a cooler bedroom. The fabric becomes even softer with washing and use.

The fabric is also combed and mercerized. This careful finish makes the pillowcase even, soft, durable and easy to care for. For a high-quality cotton fabric, Excelsior smooths out easily and needs less ironing than many other cotton bed linens.

The classic Jacquard pattern woven into the white fabric creates an elegant, impressive bed. The subtly patterned surface evokes the luxuriously furnished tower room of a European castle hotel.

The Excelsior collection is made especially for luxury hotels and quality bed linen shops in Central Europe. The collection is not usually available in Scandinavian shops.

Why choose the Loffen Excelsior pillowcase?

• Luxurious long-staple Egyptian cotton: The pillowcase is made from 100% long-staple Egyptian cotton, regarded as one of the world's most prestigious and highest-quality bed linen materials.
• An almost silky-soft feel: Fine cotton, a sateen weave and a high TC 310 thread count make the fabric exceptionally smooth, soft and almost silky to the touch.
• Classic Jacquard pattern: The refined pattern woven into the white fabric gives the bed the elegant, traditional look of a Central European luxury hotel.
• Made in Germany: The pillowcase is made in Germany for high-quality hotels in Central Europe.
• Combed and mercerized cotton: The carefully finished material is exceptionally soft, smooth, durable and easy to care for.
• Comfortable in every season: Breathable Egyptian cotton feels cool on hot nights and comfortably warm in a cooler bedroom.
• Softens with use: The pillowcase's comfortable, luxurious feel improves with washing and use.
• Little ironing needed: The high-quality fabric has a smooth finish, smooths out easily and requires little ironing for a cotton product.
• Keeps the pillow neatly in place: Both size options have a 10 cm inner flap that keeps the pillow in place and out of sight without buttons or a zipper.
• Two size options: The pillowcase is available for a standard 50×60 cm pillow and for a large 60×80 cm pillow.

Who is the Loffen Excelsior pillowcase suitable for?

The Loffen Excelsior pillowcase is ideal if you want premium hotel quality, classic European style and an almost silky-soft feel against the skin from your bed linen.

The pillowcase is also an excellent choice if you like cotton but want a smoother, more refined and luxurious feel than an ordinary cotton pillowcase. Long-staple Egyptian cotton, a sateen weave and a high TC 310 thread count make the material exceptionally pleasant.

The breathable fabric is suitable for year-round use. It feels pleasantly cool in summer heat and comfortably warm on cooler nights. The classic Jacquard pattern especially suits those who enjoy a timeless, elegant and romantic hotel-style bed.

Designed for professional use, the pillowcase suits homes as well as high-quality hotels, accommodation businesses, rental cottages, rental apartments and Airbnb properties.

Choose the right size for your pillow

The Loffen Excelsior pillowcase is available in two sizes.

• 55×65 cm: Fits a standard 50×60 cm pillow. The pillowcase has a 10 cm inner flap that keeps the pillow neatly in place.
• 65×85 cm: Fits a large 60×80 cm pillow. The pillowcase has a 10 cm inner flap that keeps the large pillow in place and concealed inside the pillowcase.

Allowance for washing shrinkage is included in the product dimensions, so the pillowcase may intentionally be slightly larger than the stated size before its first washes.

Fabric and construction

The pillowcase is made from 100% long-staple, combed and mercerized Egyptian cotton. The high-quality TC 310 cotton sateen feels exceptionally smooth, soft and almost silky against the skin.

Combing removes short fibres and impurities from cotton. This leaves long, even fibres from which smoother, softer and more durable fabric can be made. Mercerization completes the material's luxurious feel and improves its performance in use.

The Jacquard pattern is woven directly into the fabric's structure. It gives the white pillowcase a classic, elegant look without a printed surface pattern.

The pillowcase's 10 cm inner flap keeps the pillow in place and out of sight. The model has no buttons or zipper.

Materials and product information

• Product: Loffen Excelsior pillowcase
• Country of manufacture: Germany
• Colour: white
• Pattern: classic Jacquard
• Material: 100% long-staple, combed and mercerized Egyptian cotton
• Weave: Jacquard-patterned cotton sateen
• Thread count: TC 310
• Fabric weight: 125 g/m²
• Closure: 10 cm inner flap
• Fastening: no buttons or zipper
• Sizes: 55×65 cm and 65×85 cm
• Washing shrinkage: allowed for in the product dimensions
  
• Feel: exceptionally smooth, soft and almost silky
• Intended use: made for high-quality hotels and quality bed linen shops in Central Europe
• The product is part of our hotel collection designed for professional use.

Complete your luxurious Excelsior bed

Pair the pillowcase with the matching Loffen Excelsior duvet cover.

A coordinated set made from long-staple Egyptian cotton sateen makes the bed exceptionally soft, classic and beautifully finished, just like a luxury hotel in Central Europe.

Washing and care instructions

The pillowcase can be machine washed at up to 95°C. For ordinary home use, washing at 60°C is usually sufficient.

The product can be tumble dried. Dry cleaning is permitted, and the pillowcase can be ironed at a high, three-dot temperature.

For the smoothest hotel-style finish, iron the pillowcase while it is slightly damp. However, the high-quality cotton sateen with its smooth finish needs less ironing than ordinary cotton fabric.

Wash the pillowcase separately from textiles that shed a lot of lint, such as terry towels. This helps keep the white, smooth fabric as neat as possible. Also check that no lint has accumulated in the washing machine that could cling to the fabric.

Always follow the care label attached to the product.

Before first use

Loffen Excelsior is part of our hotel collection designed for professional use. The product does not have conventional retail packaging, as it is made in large production batches for professional customers and supplied in the same way as to hotels.

The product arrives from the factory turned inside out. Turn the pillowcase the right way out before first use.

The pillowcase is a hygiene product and cannot be exchanged or returned after its hygiene seal has been opened or damaged.

See section 8 of this page for exchange and return instructions. Please read the terms carefully before exchanging or returning a product.

1. Free exchanges and returns

Returns and exchanges of saleable products are free of charge for the customer if the following conditions are met:

• The customer contacts the seller before returning the product by emailing info(at)sisustus1.fi within 14 days of receiving the order, or via the return link.
• The return is made according to the seller's instructions, using the return method or code provided by the seller.

Free returns do not apply to:

• Made-to-order products
• Furniture or products supplied specifically for the customer
• International orders (orders delivered outside Finland)
• Products with no right of return
• Business customer orders

For orders delivered outside Finland, the customer is always responsible for any return costs. We recommend using a reliable, tracked delivery service.

The right of return does not apply to free items included in promotions. For example, a customer cannot return a mattress protector received free with a bed purchase and receive a refund equal to its value. Likewise, if a customer orders a product that comes with a free item, the free item or items must also be returned when exchanging or returning the product, and must meet the exchange or return conditions. The original product must meet those conditions for an exchange or return to be possible. If the customer does not return the free items, or they do not meet the return conditions, their price including tax at the time of sale will be charged.

If the customer returns a product without prior notice or without the seller's instructions, the customer is responsible for the return costs. In that case, the customer must arrange delivery to the seller's warehouse using a method of their choice.

The online store has promotions that activate when an order exceeds a specified value and meets any other conditions set by the promotion. If returned products reduce the order value below the promotion's minimum amount, the discount or promotional benefit expires. The customer must then also return any gift or benefit received through the discount. If the gift or benefit is not returned, the company may charge the customer for its value. If the benefit was free delivery, a delivery charge of €6.90 will be deducted from the product refund.

2. Right of return

Under the Consumer Protection Act, the customer has the right to cancel the order or exchange part of it within 14 (fourteen) days of receiving the product. Products returned or exchanged must be unused, in a saleable condition and packed in their intact original product packaging. We offer free exchanges and returns for saleable products that meet the return conditions. Products with attached tags must be returned unused, with the tags in their original positions. 

Hygiene products may be exchanged or returned if their seal and packaging are intact and unopened. Otherwise, hygiene products cannot be returned or exchanged. If a hygiene product is packed in sealed packaging, it cannot be exchanged or returned once the seal is broken. Hygiene products include, for example, pillows, duvets, protectors, mattress toppers, bed linen, mattresses, beds and underpants.

See section 3 for product-specific return rights.

The right of return under the Consumer Protection Act applies to distance sales where the customer has not had the opportunity to inspect the product.

Free returns mean that the customer can return a product without paying a separate return charge, such as postage. The delivery fee, meaning the original charge for sending the order, is not refunded unless the delivered product is defective. If an order qualified for free delivery through an online store promotion, for example by exceeding a minimum order value, and a return brings the order value below that threshold or otherwise means the promotion's conditions are no longer met, a delivery charge of €6.90 will be deducted from the refund. Likewise, any products received as a promotional benefit must be returned in a saleable condition.

The customer is responsible for return costs for products made specifically for them, such as mattress toppers, beds, sofas and headboards.

If an order uses an offer such as Buy 1, get 1 free or Buy 1, get the second at 50% off, any return must first be applied to the discounted item. For example, if you wish to return only one of the items, the refund will be based on the discounted item's price. If you return both items, the refund will cover the value of both. 

If you return a product that came with a free item, the free item must also be returned in a saleable condition. Otherwise, the free item's normal selling price will be deducted from the refund for the original product.

3. Right of return by product category

1. Pillows – You can exchange or return an unopened pillow from the Hotel Luxus range or Quilts of Denmark in a saleable condition within 14 days of receiving it. If the product has a seal, it must be intact, unopened and in its original position. Pillows from Hoie, Brinkhaus, Butterfly Silk of Copenhagen and Fossflakes, and ergonomic pillows, cannot be returned or exchanged after receipt.
2. Duvets – You can exchange or return an unopened duvet from the Hotel Luxus range or Quilts of Denmark in a saleable condition within 14 days of receiving it. If the product has a seal, it must be intact, unopened and in its original position. Duvets from Hoie and Butterfly Silk of Copenhagen cannot be returned or exchanged after receipt.
3. Bed linen – You can exchange or return all bed linen within 14 days of receipt if the product's hygiene seal is intact. 
4. Mattress and pillow protectors – You can exchange or return all protectors within 14 days of receipt if the product's hygiene seal is intact. 
5. Beds – Orders may be cancelled within 14 days of being placed. Beds are always individually made to the customer's order. Beds cannot be exchanged or returned. 
6. Mattresses – Orders may be cancelled within 14 days of being placed. If the mattress does not have upholstery fabric, an unopened mattress in its intact original packaging may be returned within 14 days of receipt. Mattresses upholstered according to the customer's choices cannot be exchanged or returned.
7. Headboards and ottomans – Orders may be cancelled within 14 days of being placed. Headboards and ottomans are always individually made to the customer's order. They cannot be exchanged or returned.
8. Bathrobes, pyjamas and accessories – You can exchange or return all bathrobes, pyjamas and accessories within 14 days of receiving the order if the products are unused and in their original packaging, with all tags and parts in their original positions.
9. Incontinence products – You can exchange or return incontinence products within 14 days if the product's hygiene seal is intact and in its original position.
10. Towels – You can exchange or return unused towels within 14 days of receiving them.
11. Chairs and tables – You can exchange or return chairs and tables within 14 days if they are in their original, intact and unopened packaging.
12. Sofas, sofa beds and armchairs – Orders may be cancelled within 14 days of being placed. Sofas and armchairs are always individually made to each customer's order and therefore cannot be exchanged or returned.
13. Blankets – You can exchange or return unused blankets within 14 days of receiving them.
14. Napkins, table textiles and bottle coolers – You can exchange or return all napkins and table textiles within 14 days of receiving the order if the products are unused and in their original packaging, with all tags and parts in their original positions.
    
15. Gift cards – Gift cards cannot be exchanged or returned.

Hygiene products cannot be exchanged or returned after their packaging has been opened or their seal broken. This restriction is based on the industry's hygiene product standard and Chapter 6, Section 16 of the Finnish Consumer Protection Act, which sets out restrictions on the right of return for health and hygiene reasons.

4. Consumer's right of withdrawal

Under the Consumer Protection Act (38/1978), a consumer has the right to cancel all or part of their order without giving a reason within fourteen (14) days of receiving the product. If the last day falls on a weekend or public holiday, the period extends to the next working day.

Cancel your order using our cancellation form.  Complete and submit the form, and you will receive an automatic email acknowledgement as proof of cancellation.

After cancellation, the returned product must be in its intact original product packaging and in the condition in which it was delivered to the customer. Product tags and seals must be intact and in their original positions. You may inspect the product normally, as you would in a shop. If it has been handled more than this, we may deduct the reduction in value from the refund or refuse the return.

The refund will be made using the original payment method no later than within 14 days after we have received and inspected the return.

The right of withdrawal does not apply at all to the following products (these have no right of withdrawal): see section 3 for the specific return rights for your product.

• Hygiene products whose delivery packaging has been opened or seal broken (see section 3)
• Made-to-order products, such as personalised products, furniture or products in special dimensions
• Furniture or made-to-order products manufactured or supplied specifically for the customer with fabric, dimensions or similar features chosen by the customer

5. Return deadlines and refunds

The customer may return products that meet the return conditions within 14 days of receiving the order. The products must be sent back no later than 14 days after the customer has notified us that they wish to exercise their right of return. The seller will refund the product price within 14 days of receiving and inspecting the returned products. The refund will use the same payment method as the original purchase.

For furniture orders, the customer may cancel within 14 days of placing the order by contacting the seller.

Original delivery charges are not refunded unless the delivery or product was incorrect or defective. The customer is responsible for return costs if the returned product or package is larger than a pickup-point parcel. In that case, the customer may choose the return delivery method. If free home delivery was included in the furniture delivery, the standard retail price of that delivery will be deducted from the refund total.

If the returned product does not meet the return conditions, we will contact the customer and offer to send it back to them for a postage fee. If the customer does not want it sent back, we will recycle the product. Returns that do not meet the return conditions will not be refunded.

6. Delivery methods

We reserve the right to change the delivery method selected by the customer for reasons such as an anticipated delay, strike, faster delivery route or a similar circumstance. The customer will be informed of any changes.

Our delivery partners include Posti, DB Schenker, PostNord, Fedex, DHL and DPD.  Hakonen handles furniture deliveries. For international deliveries, the carrier's local partner handles final delivery.

Hakonen handles home delivery of furniture. Hakonen customer service is responsible for home-delivery complaints concerning the home, furnishings or other property, structures or delivery problems. Sisustus1.fi is responsible only for complaints about the product purchased from and delivered by the Sisustus1.fi store, excluding all consequential damage, for which Hakonen Solutions is responsible. Home-delivery complaints must be directed to the appropriate party as explained above so that they can be processed. Sisustus1.fi's responsibility for complaints is always limited to the product being delivered. Hakonen Solutions handles complaints and any compensation under its own terms. 

You can access Hakonen's complaints channel via this link. If damage occurs, take clear photographs and, where possible, report it while Hakonen's staff are still present and ask them to document the damage. Submit the report as soon as possible after the incident. Complete the information requested in the form, then follow Hakonen's instructions. 

By ordering from our store, you accept all the terms.