Butterfly Silk of Copenhagen Silk Sheet 240 x 260 cm Grey
-
240x260 cm
-
200x220 / 60x63 cm
-
140x220 / 60x63 cm
-
50x70 cm
Butterfly Silk of Copenhagen's silk sheets and pillowcases are the pinnacle of luxury, sheets simply don't get more luxurious than this.
Silk sheets guarantee the best well-being for your skin, the most comfortable and smooth touch, and a royal setting for your bed without compromising on a good night's sleep. The products are handmade from 100% mulberry silk. The quality is very durable.
Silk sheets are woven from the finest mulberry silk, a satin with strong quality and high wear resistance. Silk sheets can be washed on a gentle cycle at 30-40°C. Wash with a silk detergent that does not contain enzymes and never use fabric softener. The products are not tumble-dryable.
About silk
Silk reacts to skin temperature in a unique way. For this reason, silk is a very popular material for bedding, as it warms in cold weather and cools in warm weather. Silk is naturally hypoallergenic and does not cause allergies. However, silk comes in many different grades depending on the length of the fiber. The longer the fiber, the more suitable it is for allergy sufferers.
Mulberry silk (cultured silk) is a much cleaner and longer fiber than, for example, Tussah silk (silk from wild-caught butterflies), and is therefore also much higher quality and more expensive. The difference in feel is noticeable in the much smoother, softer and “slippery” feel of mulberry. As a filling, mulberry silk is considerably airier, lighter and warmer than Tussah silk. Mulberry silk does not secrete dust, nor is it able to collect it, meaning that dust mites do not thrive in the material either.
Mulberry silkworms are fed only on the leaves of the mulberry plant. The treated and raised mulberry silkworms are treated with precision and care to ensure that the quality remains as desired. They also do not burden the environment. Mulberry silk is
the highest quality silk material that can be used in textiles. Of course, mulberry silk is also sorted into different price and quality categories based on its properties. The quality of a product can often be largely determined by comparing the price of the product with similar products (when buying from reliable sources).
The highest quality silk blankets are also covered with silk. They are significantly more expensive than cotton-covered ones, but they also feel superior. When the blanket has silk (mulberry) as both the filling and the fabric, the blanket offers its user all the benefits of silk at once. Silk-covered duvets, pillows, and sheets should also have a Momme value as high as possible. The higher the value, the more durable and high-quality the surface. It is a good idea to keep the minimum value to 17. Mulberry silk is again the finest possible covering, significantly softer, smoother, and more comfortable than other qualities.
Product information
-
Size: 240x260 cm
- Material: 100% mulberry silk, Satin
- Includes: 1 fitted sheet
| Fabric | 100% mulberry silk |
| Weaving | Rain |
| Quality | 19 Mom |
| Certifications | Oeko-Tex Standard 100 - Class I |
| Country of origin | Designed in Denmark |
Summary of return and exchange rights
1. Free return and exchange
The return and exchange of saleable products is free of charge to the customer, provided that the customer complies with the following conditions:
- The customer must contact the seller before returning by email to info(at)sisustus1.fi within 14 days of delivery of the order.
- The return is made according to the instructions provided by the seller, using the return method or code provided by the seller.
Free returns do not apply to:
- Custom-made products
- Furniture or customer-specific products
- International orders (Orders delivered outside Finland)
- Hygiene product exceptions mentioned below
The customer is responsible for any return costs for orders shipped outside of Finland. We recommend using a trackable and reliable delivery method.
If the customer returns the product without prior notice or without instructions from the seller, the customer is responsible for the costs of the return. In this case, the return must be delivered to the seller's warehouse or separately agreed delivery via post or another carrier.
2. Consumer's right of withdrawal
The consumer has the right, in accordance with the Consumer Protection Act (38/1978), to cancel their order in whole or in part within fourteen (14) days of receiving the product. The right of cancellation only applies to unused, in original condition and saleable products that are returned in the original, undamaged product packaging.
Products must be returned in the same condition as when they were delivered to the customer. Products with product tags or seals attached must be returned with these in their original place and intact.
The right of return does not apply to:
- Products that have been used, processed or otherwise modified.
- Products with product tags removed or broken.
- Hygiene products whose packaging has been opened or the seal has been broken.
- Custom-made products (for example, branded products and beds).
- Furniture or custom products that are manufactured or delivered individually to the customer.
3. Right to return and exchange hygiene products
Hygiene products are not eligible for exchange or return once the product packaging has been opened or the product seal has been broken. This restriction is based on the industry standard for hygiene products and Chapter 6, Section 16 of the Consumer Protection Act, which defines restrictions on the right to return for health and hygiene reasons.
Hygiene products include, for example:
- Pillows and blankets
- Mattresses, mattress pads and covers
- Bedding (e.g. duvet covers and pillowcases)
- Beds
- Panties and similar intimate products
If the hygiene product is packaged in sealed packaging, returns and exchanges are only possible if the seal is intact and the product has not been opened or used.
Exception: Some hygiene products are intended for professional use and do not come in sealed packaging intended for consumer sales. These include, for example, Hotel Luxus sheets and incontinence products (e.g. underwear). These products do not have a right of return after opening the package, even if there is no separate seal on the product. If the hygiene product packaging does not have a seal, the product cannot be returned. Such products include, for example, Hoie of Scandinavia blankets and pillows.
4. Return deadlines and refunds
Returned products must be returned no later than 14 days after the customer has notified them of their right to return. The seller will refund the price of the product to the consumer within 14 days of receiving and checking the returned products. The refund will be made using the same payment method used by the customer for the original purchase, unless otherwise agreed.
Original shipping costs will not be refunded unless the delivery or product is faulty.
Delivery terms and returns
The products are stored and packaged in our Helsinki warehouse. We deliver the products to the address or office chosen by the customer when ordering. If the product is immediately available in our warehouse, the order will be delivered to the delivery company on weekdays within one working day.
If the delivery is estimated to take longer than stated, we will inform the customer and, if necessary, the customer can exchange the products for other products of at least the same price. If the customer wishes, the order can also be canceled. The delivery time of the order is the product with the longest delivery time.
Product prices include 25.5% VAT. We reserve the right to change the products, technical data and prices on the website. All information is without obligation.
Our delivery partners include Posti, DB Schenker, Postnord, DHL, and DPD. For international deliveries, the final distribution is carried out by the local distributors of the aforementioned companies.
Right of return
The customer has the right to cancel their order or exchange part of it within fourteen days of receiving the product, in accordance with the Consumer Protection Act. The product to be returned or exchanged must be unused and in saleable condition, and packed in the original intact product package. For returnable products that meet the return conditions, we offer a free exchange and refund . Products with product tags attached must be returned unused with the attached tags in their original place.
According to industry standards, hygiene products are not eligible for exchange or return after receipt of the order, as the product cannot be returned for sale. If the hygiene product is packaged in a sealed package, the product cannot be exchanged or returned once the seal is broken. Hygiene products include pillows, blankets, covers, mattress pads, sheets, mattresses, beds and underwear.
A hygiene product can be returned and exchanged if the product is packaged in a sealed package that has not been opened and the seal is intact.
Some hygiene products are manufactured for professional use and do not come in sealed packaging designed for consumer sales. These include, for example, Hotel Luxus sheets and incontinence briefs. These products are not eligible for return once the package has been opened.
If the customer wants to exchange or return the product, they must always first contact the seller by sending an email to info(at)sisustus1.fi so that return arrangements can be agreed upon. After contacting the seller by email, the seller will instruct the customer on the free return procedure. Free returns are valid for 14 days from the date of delivery of the order. Free returns do not apply to custom-made products, such as beds or named products. When exchanging a product, the seller must be contacted according to the instructions above so that free and quick arrangements can be made. If the customer returns the product without contacting them, the customer returns the products at their own expense by bringing them to the seller's warehouse or sending the products back via post or another carrier.
The right of return under the Consumer Protection Act is fulfilled in distance shopping where the customer has not had the opportunity to familiarize himself with the product.
Free returns mean that you can return the product without having to pay for the return separately, for example, no postage is charged. The delivery fee (i.e. the original fee for sending the order to you) is not refunded unless the product delivered is faulty.
Guarantees
All our products have a minimum 6-month warranty against material and manufacturing defects. The warranty does not cover damage caused by improper use or washing contrary to instructions. You will receive a package with the delivery, which serves as a receipt for your purchase and a warranty certificate. For warranty issues, please first contact the Seller by email at info(at)sisustus1.fi.
Force Majeure
The seller is not responsible for delays caused by force majeure or for indirect disadvantages caused by the incorrect condition of the products or delayed delivery. The seller reserves the right to change its delivery terms. Before ordering, the customer must familiarize himself with the delivery terms in force at any time. By ordering, the customer accepts the delivery terms.
Responsibility and recyclable packaging
It is very important to us that our operations are as sustainable and environmentally friendly as possible. Therefore, we strive to purchase products in large quantities and together with other orders to minimize the need for transportation. The most environmentally friendly transportation options are indicated in the delivery options.
Product reviews
The customer will receive an automated product review request approximately 7-14 days after placing the order. From this email, the customer can leave a review for the products they have purchased anonymously. Product reviews can be used in marketing communications anonymously or using a nickname created by the customer. If the reviewer has used their full name as a nickname, the nickname will be changed to just their first name in marketing communications.
Every month, 1 winner will be drawn from among the reviewers, to whom we will deliver a product prize.
Our product review provider software allows you to leave a review even without having ordered the product in question, by going to the product page and leaving a review directly in the review field. For this reason, we cannot guarantee the 100% authenticity of all product reviews. However, it is assumed that the number of fake reviews is extremely small compared to the total number.
Payment
Our payment service partner is the large Canadian e-commerce platform Shopify payments together with the large American payment intermediary Stripe. In addition, numerous other payment options are available, including Klarna, credit cards such as Amex, Visa & Mastercard, as well as online bank payments and Paypal. Pay-later and installment payments are offered by Klarna-payments. By answering a few easy questions, you can easily identify yourself in the service and choose the payment method that suits you best.
Delivery time
We generally deliver products ordered from our online store within one business day of ordering. For products that are not in stock at the time of ordering, a separate delivery time is stated on the product page. However, the delivery time may change depending on the product's stock situation. We will contact the customer if the delivery time is significantly longer than normal.
Delivery method
Our delivery partners are DB Schenker, Postnord, DHL and Posti. Hakonen is our partner for bed deliveries.
Pick up from store
The customer also has the option of picking up from our warehouse in Helsinki (Valimotie 21, 00380 Helsinki) on weekdays between 9 am and 4 pm. Your order is available for pick-up when you have received an email notification that your order is ready for pick-up. When picking up your order from our warehouse, you must provide your last name and order number. There are no delivery costs when picking up.
Shipping costs
Shipping costs will be added to product orders depending on the size of the package. The cost will be determined when the product is ordered. According to the campaign terms, free shipping is automatically activated for the order if the conditions are met. However, free shipping is not available for freight products, such as beds and furniture. The availability of free shipping varies from time to time.
Choose options
-
240x260 cm
-
200x220 / 60x63 cm
-
140x220 / 60x63 cm
-
50x70 cm
Butterfly Silk of Copenhagen's silk sheets and pillowcases are the pinnacle of luxury, sheets simply don't get more luxurious than this.
Silk sheets guarantee the best well-being for your skin, the most comfortable and smooth touch, and a royal setting for your bed without compromising on a good night's sleep. The products are handmade from 100% mulberry silk. The quality is very durable.
Silk sheets are woven from the finest mulberry silk, a satin with strong quality and high wear resistance. Silk sheets can be washed on a gentle cycle at 30-40°C. Wash with a silk detergent that does not contain enzymes and never use fabric softener. The products are not tumble-dryable.
About silk
Silk reacts to skin temperature in a unique way. For this reason, silk is a very popular material for bedding, as it warms in cold weather and cools in warm weather. Silk is naturally hypoallergenic and does not cause allergies. However, silk comes in many different grades depending on the length of the fiber. The longer the fiber, the more suitable it is for allergy sufferers.
Mulberry silk (cultured silk) is a much cleaner and longer fiber than, for example, Tussah silk (silk from wild-caught butterflies), and is therefore also much higher quality and more expensive. The difference in feel is noticeable in the much smoother, softer and “slippery” feel of mulberry. As a filling, mulberry silk is considerably airier, lighter and warmer than Tussah silk. Mulberry silk does not secrete dust, nor is it able to collect it, meaning that dust mites do not thrive in the material either.
Mulberry silkworms are fed only on the leaves of the mulberry plant. The treated and raised mulberry silkworms are treated with precision and care to ensure that the quality remains as desired. They also do not burden the environment. Mulberry silk is
the highest quality silk material that can be used in textiles. Of course, mulberry silk is also sorted into different price and quality categories based on its properties. The quality of a product can often be largely determined by comparing the price of the product with similar products (when buying from reliable sources).
The highest quality silk blankets are also covered with silk. They are significantly more expensive than cotton-covered ones, but they also feel superior. When the blanket has silk (mulberry) as both the filling and the fabric, the blanket offers its user all the benefits of silk at once. Silk-covered duvets, pillows, and sheets should also have a Momme value as high as possible. The higher the value, the more durable and high-quality the surface. It is a good idea to keep the minimum value to 17. Mulberry silk is again the finest possible covering, significantly softer, smoother, and more comfortable than other qualities.
Product information
-
Size: 240x260 cm
- Material: 100% mulberry silk, Satin
- Includes: 1 fitted sheet
| Fabric | 100% mulberry silk |
| Weaving | Rain |
| Quality | 19 Mom |
| Certifications | Oeko-Tex Standard 100 - Class I |
| Country of origin | Designed in Denmark |
Summary of return and exchange rights
1. Free return and exchange
The return and exchange of saleable products is free of charge to the customer, provided that the customer complies with the following conditions:
- The customer must contact the seller before returning by email to info(at)sisustus1.fi within 14 days of delivery of the order.
- The return is made according to the instructions provided by the seller, using the return method or code provided by the seller.
Free returns do not apply to:
- Custom-made products
- Furniture or customer-specific products
- International orders (Orders delivered outside Finland)
- Hygiene product exceptions mentioned below
The customer is responsible for any return costs for orders shipped outside of Finland. We recommend using a trackable and reliable delivery method.
If the customer returns the product without prior notice or without instructions from the seller, the customer is responsible for the costs of the return. In this case, the return must be delivered to the seller's warehouse or separately agreed delivery via post or another carrier.
2. Consumer's right of withdrawal
The consumer has the right, in accordance with the Consumer Protection Act (38/1978), to cancel their order in whole or in part within fourteen (14) days of receiving the product. The right of cancellation only applies to unused, in original condition and saleable products that are returned in the original, undamaged product packaging.
Products must be returned in the same condition as when they were delivered to the customer. Products with product tags or seals attached must be returned with these in their original place and intact.
The right of return does not apply to:
- Products that have been used, processed or otherwise modified.
- Products with product tags removed or broken.
- Hygiene products whose packaging has been opened or the seal has been broken.
- Custom-made products (for example, branded products and beds).
- Furniture or custom products that are manufactured or delivered individually to the customer.
3. Right to return and exchange hygiene products
Hygiene products are not eligible for exchange or return once the product packaging has been opened or the product seal has been broken. This restriction is based on the industry standard for hygiene products and Chapter 6, Section 16 of the Consumer Protection Act, which defines restrictions on the right to return for health and hygiene reasons.
Hygiene products include, for example:
- Pillows and blankets
- Mattresses, mattress pads and covers
- Bedding (e.g. duvet covers and pillowcases)
- Beds
- Panties and similar intimate products
If the hygiene product is packaged in sealed packaging, returns and exchanges are only possible if the seal is intact and the product has not been opened or used.
Exception: Some hygiene products are intended for professional use and do not come in sealed packaging intended for consumer sales. These include, for example, Hotel Luxus sheets and incontinence products (e.g. underwear). These products do not have a right of return after opening the package, even if there is no separate seal on the product. If the hygiene product packaging does not have a seal, the product cannot be returned. Such products include, for example, Hoie of Scandinavia blankets and pillows.
4. Return deadlines and refunds
Returned products must be returned no later than 14 days after the customer has notified them of their right to return. The seller will refund the price of the product to the consumer within 14 days of receiving and checking the returned products. The refund will be made using the same payment method used by the customer for the original purchase, unless otherwise agreed.
Original shipping costs will not be refunded unless the delivery or product is faulty.
Delivery terms and returns
The products are stored and packaged in our Helsinki warehouse. We deliver the products to the address or office chosen by the customer when ordering. If the product is immediately available in our warehouse, the order will be delivered to the delivery company on weekdays within one working day.
If the delivery is estimated to take longer than stated, we will inform the customer and, if necessary, the customer can exchange the products for other products of at least the same price. If the customer wishes, the order can also be canceled. The delivery time of the order is the product with the longest delivery time.
Product prices include 25.5% VAT. We reserve the right to change the products, technical data and prices on the website. All information is without obligation.
Our delivery partners include Posti, DB Schenker, Postnord, DHL, and DPD. For international deliveries, the final distribution is carried out by the local distributors of the aforementioned companies.
Right of return
The customer has the right to cancel their order or exchange part of it within fourteen days of receiving the product, in accordance with the Consumer Protection Act. The product to be returned or exchanged must be unused and in saleable condition, and packed in the original intact product package. For returnable products that meet the return conditions, we offer a free exchange and refund . Products with product tags attached must be returned unused with the attached tags in their original place.
According to industry standards, hygiene products are not eligible for exchange or return after receipt of the order, as the product cannot be returned for sale. If the hygiene product is packaged in a sealed package, the product cannot be exchanged or returned once the seal is broken. Hygiene products include pillows, blankets, covers, mattress pads, sheets, mattresses, beds and underwear.
A hygiene product can be returned and exchanged if the product is packaged in a sealed package that has not been opened and the seal is intact.
Some hygiene products are manufactured for professional use and do not come in sealed packaging designed for consumer sales. These include, for example, Hotel Luxus sheets and incontinence briefs. These products are not eligible for return once the package has been opened.
If the customer wants to exchange or return the product, they must always first contact the seller by sending an email to info(at)sisustus1.fi so that return arrangements can be agreed upon. After contacting the seller by email, the seller will instruct the customer on the free return procedure. Free returns are valid for 14 days from the date of delivery of the order. Free returns do not apply to custom-made products, such as beds or named products. When exchanging a product, the seller must be contacted according to the instructions above so that free and quick arrangements can be made. If the customer returns the product without contacting them, the customer returns the products at their own expense by bringing them to the seller's warehouse or sending the products back via post or another carrier.
The right of return under the Consumer Protection Act is fulfilled in distance shopping where the customer has not had the opportunity to familiarize himself with the product.
Free returns mean that you can return the product without having to pay for the return separately, for example, no postage is charged. The delivery fee (i.e. the original fee for sending the order to you) is not refunded unless the product delivered is faulty.
Guarantees
All our products have a minimum 6-month warranty against material and manufacturing defects. The warranty does not cover damage caused by improper use or washing contrary to instructions. You will receive a package with the delivery, which serves as a receipt for your purchase and a warranty certificate. For warranty issues, please first contact the Seller by email at info(at)sisustus1.fi.
Force Majeure
The seller is not responsible for delays caused by force majeure or for indirect disadvantages caused by the incorrect condition of the products or delayed delivery. The seller reserves the right to change its delivery terms. Before ordering, the customer must familiarize himself with the delivery terms in force at any time. By ordering, the customer accepts the delivery terms.
Responsibility and recyclable packaging
It is very important to us that our operations are as sustainable and environmentally friendly as possible. Therefore, we strive to purchase products in large quantities and together with other orders to minimize the need for transportation. The most environmentally friendly transportation options are indicated in the delivery options.
Product reviews
The customer will receive an automated product review request approximately 7-14 days after placing the order. From this email, the customer can leave a review for the products they have purchased anonymously. Product reviews can be used in marketing communications anonymously or using a nickname created by the customer. If the reviewer has used their full name as a nickname, the nickname will be changed to just their first name in marketing communications.
Every month, 1 winner will be drawn from among the reviewers, to whom we will deliver a product prize.
Our product review provider software allows you to leave a review even without having ordered the product in question, by going to the product page and leaving a review directly in the review field. For this reason, we cannot guarantee the 100% authenticity of all product reviews. However, it is assumed that the number of fake reviews is extremely small compared to the total number.
Payment
Our payment service partner is the large Canadian e-commerce platform Shopify payments together with the large American payment intermediary Stripe. In addition, numerous other payment options are available, including Klarna, credit cards such as Amex, Visa & Mastercard, as well as online bank payments and Paypal. Pay-later and installment payments are offered by Klarna-payments. By answering a few easy questions, you can easily identify yourself in the service and choose the payment method that suits you best.
Delivery time
We generally deliver products ordered from our online store within one business day of ordering. For products that are not in stock at the time of ordering, a separate delivery time is stated on the product page. However, the delivery time may change depending on the product's stock situation. We will contact the customer if the delivery time is significantly longer than normal.
Delivery method
Our delivery partners are DB Schenker, Postnord, DHL and Posti. Hakonen is our partner for bed deliveries.
Pick up from store
The customer also has the option of picking up from our warehouse in Helsinki (Valimotie 21, 00380 Helsinki) on weekdays between 9 am and 4 pm. Your order is available for pick-up when you have received an email notification that your order is ready for pick-up. When picking up your order from our warehouse, you must provide your last name and order number. There are no delivery costs when picking up.
Shipping costs
Shipping costs will be added to product orders depending on the size of the package. The cost will be determined when the product is ordered. According to the campaign terms, free shipping is automatically activated for the order if the conditions are met. However, free shipping is not available for freight products, such as beds and furniture. The availability of free shipping varies from time to time.
-
240x260 cm
-
200x220 / 60x63 cm
-
140x220 / 60x63 cm
-
50x70 cm
Butterfly Silk of Copenhagen's silk sheets and pillowcases are the pinnacle of luxury, sheets simply don't get more luxurious than this.
Silk sheets guarantee the best well-being for your skin, the most comfortable and smooth touch, and a royal setting for your bed without compromising on a good night's sleep. The products are handmade from 100% mulberry silk. The quality is very durable.
Silk sheets are woven from the finest mulberry silk, a satin with strong quality and high wear resistance. Silk sheets can be washed on a gentle cycle at 30-40°C. Wash with a silk detergent that does not contain enzymes and never use fabric softener. The products are not tumble-dryable.
About silk
Silk reacts to skin temperature in a unique way. For this reason, silk is a very popular material for bedding, as it warms in cold weather and cools in warm weather. Silk is naturally hypoallergenic and does not cause allergies. However, silk comes in many different grades depending on the length of the fiber. The longer the fiber, the more suitable it is for allergy sufferers.
Mulberry silk (cultured silk) is a much cleaner and longer fiber than, for example, Tussah silk (silk from wild-caught butterflies), and is therefore also much higher quality and more expensive. The difference in feel is noticeable in the much smoother, softer and “slippery” feel of mulberry. As a filling, mulberry silk is considerably airier, lighter and warmer than Tussah silk. Mulberry silk does not secrete dust, nor is it able to collect it, meaning that dust mites do not thrive in the material either.
Mulberry silkworms are fed only on the leaves of the mulberry plant. The treated and raised mulberry silkworms are treated with precision and care to ensure that the quality remains as desired. They also do not burden the environment. Mulberry silk is
the highest quality silk material that can be used in textiles. Of course, mulberry silk is also sorted into different price and quality categories based on its properties. The quality of a product can often be largely determined by comparing the price of the product with similar products (when buying from reliable sources).
The highest quality silk blankets are also covered with silk. They are significantly more expensive than cotton-covered ones, but they also feel superior. When the blanket has silk (mulberry) as both the filling and the fabric, the blanket offers its user all the benefits of silk at once. Silk-covered duvets, pillows, and sheets should also have a Momme value as high as possible. The higher the value, the more durable and high-quality the surface. It is a good idea to keep the minimum value to 17. Mulberry silk is again the finest possible covering, significantly softer, smoother, and more comfortable than other qualities.
Product information
-
Size: 240x260 cm
- Material: 100% mulberry silk, Satin
- Includes: 1 fitted sheet
| Fabric | 100% mulberry silk |
| Weaving | Rain |
| Quality | 19 Mom |
| Certifications | Oeko-Tex Standard 100 - Class I |
| Country of origin | Designed in Denmark |
Summary of return and exchange rights
1. Free return and exchange
The return and exchange of saleable products is free of charge to the customer, provided that the customer complies with the following conditions:
- The customer must contact the seller before returning by email to info(at)sisustus1.fi within 14 days of delivery of the order.
- The return is made according to the instructions provided by the seller, using the return method or code provided by the seller.
Free returns do not apply to:
- Custom-made products
- Furniture or customer-specific products
- International orders (Orders delivered outside Finland)
- Hygiene product exceptions mentioned below
The customer is responsible for any return costs for orders shipped outside of Finland. We recommend using a trackable and reliable delivery method.
If the customer returns the product without prior notice or without instructions from the seller, the customer is responsible for the costs of the return. In this case, the return must be delivered to the seller's warehouse or separately agreed delivery via post or another carrier.
2. Consumer's right of withdrawal
The consumer has the right, in accordance with the Consumer Protection Act (38/1978), to cancel their order in whole or in part within fourteen (14) days of receiving the product. The right of cancellation only applies to unused, in original condition and saleable products that are returned in the original, undamaged product packaging.
Products must be returned in the same condition as when they were delivered to the customer. Products with product tags or seals attached must be returned with these in their original place and intact.
The right of return does not apply to:
- Products that have been used, processed or otherwise modified.
- Products with product tags removed or broken.
- Hygiene products whose packaging has been opened or the seal has been broken.
- Custom-made products (for example, branded products and beds).
- Furniture or custom products that are manufactured or delivered individually to the customer.
3. Right to return and exchange hygiene products
Hygiene products are not eligible for exchange or return once the product packaging has been opened or the product seal has been broken. This restriction is based on the industry standard for hygiene products and Chapter 6, Section 16 of the Consumer Protection Act, which defines restrictions on the right to return for health and hygiene reasons.
Hygiene products include, for example:
- Pillows and blankets
- Mattresses, mattress pads and covers
- Bedding (e.g. duvet covers and pillowcases)
- Beds
- Panties and similar intimate products
If the hygiene product is packaged in sealed packaging, returns and exchanges are only possible if the seal is intact and the product has not been opened or used.
Exception: Some hygiene products are intended for professional use and do not come in sealed packaging intended for consumer sales. These include, for example, Hotel Luxus sheets and incontinence products (e.g. underwear). These products do not have a right of return after opening the package, even if there is no separate seal on the product. If the hygiene product packaging does not have a seal, the product cannot be returned. Such products include, for example, Hoie of Scandinavia blankets and pillows.
4. Return deadlines and refunds
Returned products must be returned no later than 14 days after the customer has notified them of their right to return. The seller will refund the price of the product to the consumer within 14 days of receiving and checking the returned products. The refund will be made using the same payment method used by the customer for the original purchase, unless otherwise agreed.
Original shipping costs will not be refunded unless the delivery or product is faulty.
Delivery terms and returns
The products are stored and packaged in our Helsinki warehouse. We deliver the products to the address or office chosen by the customer when ordering. If the product is immediately available in our warehouse, the order will be delivered to the delivery company on weekdays within one working day.
If the delivery is estimated to take longer than stated, we will inform the customer and, if necessary, the customer can exchange the products for other products of at least the same price. If the customer wishes, the order can also be canceled. The delivery time of the order is the product with the longest delivery time.
Product prices include 25.5% VAT. We reserve the right to change the products, technical data and prices on the website. All information is without obligation.
Our delivery partners include Posti, DB Schenker, Postnord, DHL, and DPD. For international deliveries, the final distribution is carried out by the local distributors of the aforementioned companies.
Right of return
The customer has the right to cancel their order or exchange part of it within fourteen days of receiving the product, in accordance with the Consumer Protection Act. The product to be returned or exchanged must be unused and in saleable condition, and packed in the original intact product package. For returnable products that meet the return conditions, we offer a free exchange and refund . Products with product tags attached must be returned unused with the attached tags in their original place.
According to industry standards, hygiene products are not eligible for exchange or return after receipt of the order, as the product cannot be returned for sale. If the hygiene product is packaged in a sealed package, the product cannot be exchanged or returned once the seal is broken. Hygiene products include pillows, blankets, covers, mattress pads, sheets, mattresses, beds and underwear.
A hygiene product can be returned and exchanged if the product is packaged in a sealed package that has not been opened and the seal is intact.
Some hygiene products are manufactured for professional use and do not come in sealed packaging designed for consumer sales. These include, for example, Hotel Luxus sheets and incontinence briefs. These products are not eligible for return once the package has been opened.
If the customer wants to exchange or return the product, they must always first contact the seller by sending an email to info(at)sisustus1.fi so that return arrangements can be agreed upon. After contacting the seller by email, the seller will instruct the customer on the free return procedure. Free returns are valid for 14 days from the date of delivery of the order. Free returns do not apply to custom-made products, such as beds or named products. When exchanging a product, the seller must be contacted according to the instructions above so that free and quick arrangements can be made. If the customer returns the product without contacting them, the customer returns the products at their own expense by bringing them to the seller's warehouse or sending the products back via post or another carrier.
The right of return under the Consumer Protection Act is fulfilled in distance shopping where the customer has not had the opportunity to familiarize himself with the product.
Free returns mean that you can return the product without having to pay for the return separately, for example, no postage is charged. The delivery fee (i.e. the original fee for sending the order to you) is not refunded unless the product delivered is faulty.
Guarantees
All our products have a minimum 6-month warranty against material and manufacturing defects. The warranty does not cover damage caused by improper use or washing contrary to instructions. You will receive a package with the delivery, which serves as a receipt for your purchase and a warranty certificate. For warranty issues, please first contact the Seller by email at info(at)sisustus1.fi.
Force Majeure
The seller is not responsible for delays caused by force majeure or for indirect disadvantages caused by the incorrect condition of the products or delayed delivery. The seller reserves the right to change its delivery terms. Before ordering, the customer must familiarize himself with the delivery terms in force at any time. By ordering, the customer accepts the delivery terms.
Responsibility and recyclable packaging
It is very important to us that our operations are as sustainable and environmentally friendly as possible. Therefore, we strive to purchase products in large quantities and together with other orders to minimize the need for transportation. The most environmentally friendly transportation options are indicated in the delivery options.
Product reviews
The customer will receive an automated product review request approximately 7-14 days after placing the order. From this email, the customer can leave a review for the products they have purchased anonymously. Product reviews can be used in marketing communications anonymously or using a nickname created by the customer. If the reviewer has used their full name as a nickname, the nickname will be changed to just their first name in marketing communications.
Every month, 1 winner will be drawn from among the reviewers, to whom we will deliver a product prize.
Our product review provider software allows you to leave a review even without having ordered the product in question, by going to the product page and leaving a review directly in the review field. For this reason, we cannot guarantee the 100% authenticity of all product reviews. However, it is assumed that the number of fake reviews is extremely small compared to the total number.
Payment
Our payment service partner is the large Canadian e-commerce platform Shopify payments together with the large American payment intermediary Stripe. In addition, numerous other payment options are available, including Klarna, credit cards such as Amex, Visa & Mastercard, as well as online bank payments and Paypal. Pay-later and installment payments are offered by Klarna-payments. By answering a few easy questions, you can easily identify yourself in the service and choose the payment method that suits you best.
Delivery time
We generally deliver products ordered from our online store within one business day of ordering. For products that are not in stock at the time of ordering, a separate delivery time is stated on the product page. However, the delivery time may change depending on the product's stock situation. We will contact the customer if the delivery time is significantly longer than normal.
Delivery method
Our delivery partners are DB Schenker, Postnord, DHL and Posti. Hakonen is our partner for bed deliveries.
Pick up from store
The customer also has the option of picking up from our warehouse in Helsinki (Valimotie 21, 00380 Helsinki) on weekdays between 9 am and 4 pm. Your order is available for pick-up when you have received an email notification that your order is ready for pick-up. When picking up your order from our warehouse, you must provide your last name and order number. There are no delivery costs when picking up.
Shipping costs
Shipping costs will be added to product orders depending on the size of the package. The cost will be determined when the product is ordered. According to the campaign terms, free shipping is automatically activated for the order if the conditions are met. However, free shipping is not available for freight products, such as beds and furniture. The availability of free shipping varies from time to time.
